Cancellation Policy
All orders are processed within 24hrs after an order is received. If you wish to cancel an order you may do so within 24hrs after being purchased, once that 24hrs period has passed the order may not be cancelled since it would've already been processed and or shipped. After an order is shipped, you may refer to our returns policy below to have the order returned back for a refund or exchange. ALL CANCELLATIONS MUST BE SUBMITTED TO US VIA EMAIL WITHIN OUR SPECIFIED PERIOD.
On items that are on a *BACKORDER* customer will have up to 30 days to request a cancellation, after the 30 day period if they decide to cancel we can ONLY issue a credit on your account towards a future purchase, a refund will NOT be issued.
Return Policy
All items being returned must be accompanied by a RMA# (Return Merchandise Authorization). See below on how to obtain an RMA#.
Returned items must be returned back in original condition and be ready to be placed back on our shelves. Any item that has been used or damaged would not be accepted for a return.
Shipping costs are not reimbursed. The buyer is responsible to have the item returned back to us. All items being returned must be sent back with a valid tracking number to ensure we receive the package. If an item arrives back to us and is damaged during transit the buyer will be responsible to file a claim with the shipping company used to return the item.
Items returned due to buyer not picking up items at post office or UPS/Fedex access point are accessed a 25% restocking fee plus original shipping costs.
Some items such as custom items would not be allowed back for a return, if you ordered a custom made item it was specifically made for your vehicle and therefore would not be allowed back for return.
Please note that any items returned due to manufacturer defect, incorrect shipment or damage during shipment will not have to incur the restocking fee. Some products do require cutting and/or drilling in order for the product to fit properly, buyer would be responsible for return shipping for those products.
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Restocking Charges
All returned merchandise (aside from exceptions below) will be subjected to a 15% restocking fee.
Obtain RMA#
To obtain an RMA# simply send us an email to sales@modmyrig.com to request one, please be sure to specify your order# for prompt processing.
Refunds & Exchanges
As soon as we receive your item back you will receive a confirmation email notifying you that your return has been received and we will have it inspected for any damage or misuse. Once this process is completed (normally 3-4 business days after receiving item) we will process a refund back to your payment account or ship out an item that you wanted to exchange. Please note that it may take 3-4 days before you are able to see the refund on your credit card statement.
On exchanged items buyer is responsible for the additional shipping costs unless we shipped out the incorrect item or an item is defective.
If you have any additional questions regarding our Return Policy please feel free to contact our customer service team toll free at 877-462-7929.
Shipping Policy
ModMyRig.com uses varies companies to ship our products to ensure that we can get them to you quickly and efficiently. Our products are shipped with USPS Priority, UPS Ground, or Fedex Ground. All packages are usually shipped within 1-2 business day after receiving a cleared payment.
Once the package is shipped an email will be sent to you with the tracking information so that you can track the status of the package until its arrival.
All of our packages are shipped with a valid tracking number and delivery confirmation, however if you feel your area is unsecure and would like to obtain a signature confirmation please notify us prior to placing your order (additional feels will apply). If an item shows delivered with our delivery confirmation we are no longer responsible for lost or misplaced packages, you would need to contact your local shipping office to file a claim. All packages are shipped only to the confirmed billing address, we will not ship to any other addresses other than the verified billing address.
If an item is out of stock or has been discontinued, you will be contacted immediately. If an item is out of stock or discontinued, you have the option of a credit towards a different item or a full refund.